Program Overview
This program is designed to enhance dealership performance by focusing on critical areas such as sales, delivery efficiency, service quality, and overall operations. Through a mix of interactive lectures, case studies, and roleplays delivered by industry veterans, participants will gain actionable insights into improving customer satisfaction, streamlining processes, and driving business growth. The program fosters a customer-centric culture while equipping dealership teams with practical skills to handle modern challenges, optimize operations, and achieve sustainable success.
Features
- Master consultative sales techniques to boost customer conversion rates.
- Streamline delivery and service processes for enhanced operational efficiency.
- Implement best practices for managing dealership operations and profitability.
- Foster a customer-centric culture to improve satisfaction and retention.
Target audiences
- Sales Executives, Service Advisors,
- Operations Managers
- Dealership Heads
Curriculum
- 6 Sections
- 35 Lessons
- 2 Days
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- Understanding the Modern Automobile Customer6
- Sales Techniques for High Conversion6
- Dealership Delivery Efficiency6
- 3.1Streamlining the vehicle delivery process
- 3.2Reducing turnaround times
- 3.3Managing pre-delivery inspections and paperwork
- 3.4Enhancing customer experience during vehicle delivery
- 3.5Process mapping exercise: Identifying bottlenecks in delivery
- 3.6Activity: Role play Customer interaction during delivery
- Service Efficiency and Customer Retention6
- Best Practices in Dealership Operations6
- 5.1Managing inventory, supply chain, and spare parts
- 5.2Financial management in dealership operations
- 5.3KPI setting and monitoring for operational efficiency
- 5.4Role of technology in automating dealership processes
- 5.5Group discussion: Operational challenges and solutions
- 5.6Case study: Improving dealership operations
- Building a Customer-Centric Dealership Culture5
- 6.1Creating a customer-first mindset across the dealership
- 6.2Aligning sales, service, and operations teams
- 6.3Leadership’s role in fostering a customer-centric culture
- 6.4Team exercise: Developing a customer experience improvement plan
- 6.5Interactive session with industry veteran: Real-life examples of successful dealership transformations
Instructor
